8 Best Tips for Getting Help from Hawaiian Airlines Customer Service

Ever been stuck in a travel rut and needed immediate assistance? If you’re flying with Hawaiian Airlines, you’re in luck. Their customer service is known for being prompt, friendly, and efficient. But sometimes, you might need a little extra help to navigate through the system and get the answers you need.

Tip 1: Check the Hawaiian Airlines website for self-service options

The world is shifting towards self-service, and so is Hawaiian Airlines. Their user-friendly website is a gold mine of information and a great starting point to resolve queries or access services.

Head straight to the Hawaiian Airlines website first. It not only offers flight booking and status update functionalities but also comes equipped with a comprehensive ‘Help’ section. This area contains numerous articles, FAQs, and information pieces that can provide instant answers to many of your questions.

After navigating to the ‘Help’ section, enter the subject of your query into the search bar. The AI-powered search engine will suggest relevant articles or present a dropdown of pertinent topics. The well-categorized FAQ section can help with information about bookings, cancellations, luggage remarks, ticket upgrades, and more. It’s also the place where you’ll find detailed guidelines for dealing with different situations.

For example, when preparing for your upcoming travel, the ‘Travel Information’ category is your portable travel guide. From document requirements and special service requests to inflight services, it encapsulates all. Issues related to baggage? The sub-section ‘Baggage Information’ has got your back. It covers all particulars about baggage allowance, restrictions, and claims.

Between these well-crafted articles and detailed FAQ guidelines, you’re likely to find a solution to your problem or the answer to your query. Using the website’s self-service options can help resolve issues at your own pace, without the wait times often associated with customer service hotlines or support email threads.

Of course, not all problems can be solved independently, and it’s fine to reach out directly to the customer service team when necessary. In later sections, we will go through tips on contacting Hawaiian Airlines’ customer service effectively.

Tip 2: Try the Hawaiian Airlines mobile app for quick assistance

The Hawaiian Airlines mobile app opens up a whole new world of convenience. The app’s features and benefits extend beyond merely booking flights. It also packs a host of customer service offerings which can come in handy when you’re in a rush or on the go.

Turn to the app when:

  • Needing a quick response to your queries.
  • Searching for real-time updates about your flight status.
  • Looking to manage your booking effortlessly.

Why rely on traditional ways of contacting customer service when you can solve your issues at your thumb’s reach?

User-Friendly Interface

The Hawaiian Airlines mobile app is recognized for its user-friendly interface. It’s easy to navigate, making it simple to find the information and service you need. This intuitive layout reduces the amount of time you spend searching for the help you require.

Seamless Communication

Having issues while using the mobile app? Don’t fret! The in-app messaging feature allows you to seamlessly connect with the customer service team. Besides, it’s a quick and efficient way to get your issues resolved.

Access to FAQ and Help Center

The Hawaiian Airlines mobile app ensures that you have a one-stop solution to common issues, and that is the FAQ and Help Center. These two self-help tools can provide immediate answers to your questions, reducing your dependency on calls or emails.

Using this mobile application can bring about a significant change in the way you interact with the customer service team of Hawaiian Airlines. It not only saves you time but also offers a seamless experience at your fingertips.

The next time you’re facing an issue, don’t forget to give this mobile app a try. It’s a more convenient and efficient channel to get the assistance you need.

Tip 3: Contact Hawaiian Airlines Customer Service over the phone

Sometimes, addressing your concerns with a live representative can make all the difference. If the website or the mobile app isn’t offering the answers you need, it’s time to switch gears.

Consider giving Hawaiian Airlines’ customer service a call. There’s value in getting someone on the other end of the line who can offer live and personalized assistance. It may be more time-consuming compared to self-service options, but you’ll likely get the precise answers and comfort you’re searching for.

Do note, but, that calling customer service also requires a degree of patience. Please be mindful of potential waiting times, especially during hours of high call volumes.

Here’s a hot tip to speed things up: Before dialing, ensure you’ve got your flight details and any relevant information at your disposal. This information could include your ticket number, flight number, or any specific details about your query. Being well-prepared beforehand can reduce time spent on the call, and help the representative assist you more proficiently.

Here’s a table of the two dedicated numbers Hawaiian Airlines’ customer service uses to handle their calls:

Purpose Contact Number
Reservations, Buying Tickets 1-800-367-5320
Hearing or Speech Impaired Assistance 1-800-877-329-9887

Feel free to use the contact number best suited for your needs – be it for reservations, making changes to your bookings, or specialized assistance. Reports indicate that the airline’s representatives are usually friendly, patient, and adept at handling a broad range of issues, ensuring your needs are taken care of.

Remember, having a warm, human interaction often brings a level of reassurance that automated solutions can’t match. So as you navigate your Hawaiian Airlines experience, don’t hesitate to reach out over the phone when necessary.

Tip 4: Reach out to Hawaiian Airlines through social media

Have you explored Hawaiian Airlines’ social media pages yet? Today, companies like Hawaiian Airlines use their social media platforms not only to promote their brand, but also to offer customer assistance. Yeah, you heard it right. Social media is another avenue for you to connect with Hawaiian Airlines customer service.

Most customers underestimate the power of social media when seeking help. It provides an immediate and often effective way to raise issues, ask questions, and get updates related to Hawaiian Airlines’ services. Add this to your bucket of resources; it can be an equally effective route to finding the answers you need!

Hawaiian Airlines is active on Facebook, Twitter, and Instagram, where they frequently share news, promotions, and yes—customer service options. Whether you’re having a problem with a flight booking, need to make changes, or even want to know more about Hawaiian Airlines policies—these platforms are there for you. Simply direct your query towards their social media handles, tagging them to ensure visibility.

But, keep in mind some best practices for successfully leveraging social media for customer service:

  • Be clear and concise about your issue. Due to character restrictions, especially on Twitter, lengthy explanations may not fit.
  • Do not share sensitive personal information publicly, use direct messages if needed. Remember, social media platforms are public forums; what you share can be visible to other users.
  • Patience is key. Though Hawaiian Airlines endeavors to respond quickly, due to high volumes of inquiries, a bit of wait might be required.

Check out their official handles:

  • Facebook: open your Facebook app or go to the website and search for Hawaiian Airlines in the search bar.
  • Twitter: their handle is @HawaiianAir, where they post regular updates and interact with customers.
  • Instagram: you’ll find them at @HawaiianAirlines, although they typically use this platform more for promotional purposes.

So, the next time you have a question, need assistance, or are looking for updates, remember to tune in to Hawaiian Airlines’ social media channels. Go ahead, give it a try—you might be pleasantly surprised at its efficiency.

Tip 5: Utilize the live chat feature on the Hawaiian Airlines website

In your quest for the best ways to use Hawaiian Airlines’ customer service, don’t overlook the dynamic tool of their interactive live chat feature found right on their official website. Depending on your query, it’s a gate to either an instant solution or a knowledgeable customer service expert at your fingertips.

So, what could be quicker and more straightforward than a real-time conversation with a customer service representative of Hawaiian Airlines? There isn’t much!

Live chat is a smart choice for several reasons:

  • Quick help: You get immediate responses, so you’re not left waiting.
  • Customized assistance: You’d receive tailored guidance based on your specific issues.
  • Accessible anytime: You can initiate a live chat during Hawaiian Airlines’ customer support hours.

To make the most out of this remarkable feature, bear in mind to be clear and concise with your queries. The more direct you are, the easier it’d be for the representative to assist you. Just click on the chat button, type your question, and a live chat will pop up connecting you with a service agent.

You might wonder if anything should prevent you from reaching out via the live chat. Well, the only limitation is its operating hours. The live chat is not a 24/7 service but during the operating hours, you are sure to get a steady and fast response to your issues.

Keep the live chat experience as a potent tool in your Hawaiian Airlines customer service toolbox. After all, it allows you to resolve your issues on the spot, anytime they are open. And while the live chat might not be the answer for all your inquiries, they can redirect you to the relevant department for more specialized help.

Tip 6: Consider sending an email to Hawaiian Airlines Customer Service

Another alternative way to get help is to send an email to Hawaiian Airlines Customer Service. Emails come in handy when you’re not in a rush for responses and can wait a day or two. You might consider this option particularly when you’d like to document your queries or concerns.

In your email, making sure you provide:

  • Name
  • Flight details
  • HawaiianMiles number (if you have one)
  • Contact details
  • Issue details

Pack all this info into a neatly worded description. Aim for clarity and conciseness; this way, Hawaiian Airlines Customer Service can provide precise help tailored exactly to your needs.

Just a tip – double-check that the email address you’re sending it to is correct; you don’t want your important queries or concerns going the wrong way. The general email for Hawaiian Airlines Customer Service is CustomerRelations@HawaiianAir.com .

There’s something to appreciate about emails – a record of your correspondence. Unlike phone calls, where it’s easy to forget or misinterpret information, with emails, there’s a solid evidence trail. Information is more secure, and you can easily follow up on your queries or complaints using the same thread.

Also, keep tabs on your junk or spam folders. Sometimes, email responses from airlines may accidentally wind up there.

Timing might be another aspect to consider. Hawaiian Airlines operates in several different time zones, so make sure to account for that when awaiting a response.

So, next time you have an issue that’s not urgent, consider typing out an email to Hawaiian Airlines Customer Service. It’s a fuss-free, effective way to get quality support, especially when you’re more interested in keeping a record of your correspondence.

Tip 7: Visit the Hawaiian Airlines Customer Service desk at the airport

When your queries or concerns need immediate attention and you’re already at the airport, you can take advantage of Hawaiian Airlines’ onsite customer service desk. It’s a dedicated space where you can engage face-to-face with a customer service agent, ideal for resolving complex issues or matters that require a personal touch.

Walking up to the customer service desk has several benefits:

  • A prompt response and immediate action can be expected. You’re not having to wait on hold or stand by for an email response.
  • It provides a chance to elaborately explain your issue to a Hawaiian Airlines’ representative who can assist you firsthand.
  • There’s the possibility of getting connected to the appropriate department instantly through an internal referral for specialized help.

When you approach the Hawaiian Airlines customer service desk at the airport, make sure you:

  • Come prepared with all your relevant travel documents and flight details.
  • Describe your issue as clearly and concisely as possible. The more specific you are about your issue, the easier it will be to help you.
  • Be patient and professional. Remember, these customer service agents are there to assist you. A positive attitude can go a long way.

Don’t forget, each airport may have its own rules and hours for airline customer service desks. It can be worthwhile to check the operation hours and availability of the Hawaiian Airlines customer service desk at your airport before your visit. This ensures you don’t waste time and can make the most of this resource.

Through their customer service desk, Hawaiian Airlines continues to uphold their commitment to providing top-tier customer service. Make this option your go-to when you are at the airport and need immediate or personalized help about your flight with Hawaiian Airlines.

Tip 8: Review the Hawaiian Airlines FAQ section for common inquiries

Before you pick up the phone, write an email, or tap out a post on social media, your first point of contact should be the FAQ section of Hawaiian Airlines’ website. This platform is a wealth of knowledge and it’s likely that the answer to your problem or query might reside here. It’s just one click away and won’t cost you any ‘waiting on hold’ time.

So, what kind of questions can you get answers to on this page? Here’s just a small snippet of what’s covered:

  • Booking and ticketing issues
  • HawaiianMiles rewards program
  • Seating arrangements
  • Baggage concerns
  • In-flight services
  • Special needs assistance
  • Travel advisories

This section is exceptionally user-friendly, structured to get you to the information you need without a hassle. The list of topics is clearly laid out, making it easy for you to navigate. Even if you’re on the move, you can access the FAQ section from your smartphone or tablet, as the website is optimized for mobile use.

Remember to be patient and thorough while searching for answers. Although it might be easier to call and get immediate assistance, self-serving can be much more satisfying and empowering. You’re potentially saving valuable time for both yourself and the Hawaiian Airlines customer service team by solving your own issue.

If you’re unable to locate an answer in the FAQ section, or your query requires personal attention, don’t hesitate to reach out to customer service. They’re there to guide you through any hiccups in your travel plan. Through the multiple contacting options available, such as phone, email, social media, live chat, and in-person customer service, you’re sure to find the help you need to make your Hawaiian Airlines experience a breeze. You’re now equipped with all the knowledge needed to smoothly navigate through any customer service requirement with Hawaiian Airlines.

Remember, your journey matters to Hawaiian Airlines and your satisfaction is their goal. And though you’ve just brushed up on all the available options to get assistance, don’t forget the handy and helpful FAQ section that’s always at your fingertips when you need it.


Navigating the world of customer service can sometimes feel like you’re lost in a maze. But with Hawaiian Airlines, you’ve got a wealth of options at your fingertips. Whether you’re a fan of self-service through the website or mobile app, prefer the immediacy of a phone call, or find it easier to communicate via social media, email, or live chat, Hawaiian Airlines has got you covered. And let’s not forget the personal touch of a face-to-face interaction at the airport customer service desk. Remember, patience and preparation can make your customer service experience smoother. So next time you’re flying with Hawaiian Airlines and need assistance, don’t stress. Use these tips to get the help you need quickly and efficiently. Happy travels!

Q1: Where can I find self-service options for my inquiries about Hawaiian Airlines?

You can find self-service options on the Hawaiian Airlines website, which includes a comprehensive ‘Help’ section with articles, FAQs, and instant answers to common questions. You can also use the Hawaiian Airlines mobile app for quick responses and easy booking management.

Q2: How can I use social media for my customer service needs with Hawaiian Airlines?

You can reach out to Hawaiian Airlines through their official social media accounts on Facebook, Twitter, and Instagram. This method can be immediate and often effective for raising issues, asking questions, and getting updates related to their services.

Q3: How can I utilize the live chat feature on the Hawaiian Airlines website?

The live chat feature allows you to have real-time conversations with customer service representatives. This functions during specific hours and can redirect you to the relevant department for more specialized help.

Q4: When should I consider emailing Hawaiian Airlines customer service?

Consider emailing when you’re not in a rush for responses, can wait a day or two, or when you’d like to document your queries. In your email, remember to include your name, flight details, HawaiianMiles number (if applicable), contact details, and issue specifics.

Q5: Can I seek help from the Hawaiian Airlines Customer Service desk at the airport?

Yes, you can visit the Hawaiian Airlines Customer Service desk at the airport for immediate and personalized assistance. Be sure to check the operation hours and availability of the desk at your specific airport before visiting.

Q6: What is recommended before contacting Hawaiian Airlines customer service?

It’s advisable to review the Hawaiian Airlines FAQ section on the website, which covers a variety of topics. Being patient and thorough while searching for answers in the FAQ section is recommended before making a call or sending an email.

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