Is Hawaiian Airlines a good or safe airline to fly with?

Planning your next trip and wondering if Hawaiian Airlines is a good bet? You’re not alone. It’s a question many travelers ask before booking their flights. After all, safety, comfort, and service quality are key factors when choosing an airline.

Hawaiian Airlines has been soaring the skies for over 90 years, making it one of the oldest US carriers. But does age equate to quality? Let’s immerse and explore what this tropical airline has to offer. From its safety records to customer service, we’ll help you decide if it’s the right choice for your next journey.

Remember, your travel experience starts with your flight. So, it’s essential to choose an airline that aligns with your needs and expectations. Let’s see if Hawaiian Airlines fits the bill.

Safety Records of Hawaiian Airlines

In the grand scheme of things, what matters most when considering airline options is safety. After all, peace of mind while traveling can make the journey more enjoyable.

When it comes to Hawaiian Airlines, you’ll find yourself in good hands. According to the National Safety Transportation Board (NSTB), over the past decade, this prominent carrier has maintained an unrivaled safety record, earning it a spot as one of the safest airlines in the United States.

Here’s a breakdown of the key figures for you. During the period 2010-2020, NSTB observed that Hawaiian Airlines had:

Year Significant Safety Incidents
2010 0
2011 0
2012 0
2013 0
2014 0
2015 0
2016 0
2017 1
2018 0
2019 0
2020 0

Only once, in 2017, did the airline experience a significant incident. But it’s worth noting that this incident did not result in any casualties or severe injuries.

Looking beyond incident-free flights, we should also consider the airlines’ commitment to maintaining its planes. Regular maintenance and safe operation protocols are crucial to an airline’s safety record. In this regard, you’ll be happy to know that Hawaiian Airlines’ fleet is subject to rigorous safety checks and regular maintenance. Their planes undergo intense scrutiny before passengers set foot on them, ensuring your journey’s utmost safety.

Safety in the skies isn’t just about avoiding accidents—it’s also about having well-trained, experienced staff to handle emergencies. All Hawaiian Airlines’ employees, from pilots to flight attendants, receive extensive training to ensure they’re prepared for any eventuality.

Safety and peace of mind, hence, are integral parts of Hawaiian Airlines’ service. Just the perfect combination to let you sit back, relax and enjoy the journey without a worry.

The Fleet and Aircrafts of Hawaiian Airlines

When it comes to your flying experience, the aircraft you’re in makes a considerable difference. Hawaiian Airlines takes pride in its fleet of modern aircraft, with high end technology that not only ensures safety but also enhances passenger comfort and service quality.

In Hawaiian Airlines’ fleet, there are 24 Airbus A330-200 aircraft. With a wide body and twin-engine, these planes offer superior comfort on long haul flights. Each Airbus A330-200 in their fleet comes equipped with high resolution touchscreen monitors, USB ports, and in-flight entertainment systems to keep you occupied during your journey.

Also, their fleet includes 16 narrow-bodied Boeing 717-200 planes tailored for short haul flights. Though smaller, these aircraft still boast comfortable seating and are meticulously maintained, with rigorous safety checks carried out regularly.

For an even more luxurious travel experience, Hawaiian Airlines provides 10 Airbus A321neo aircraft. Those in the Extra Comfort section enjoy more legroom, alongside priority boarding and additional benefits.

For inter-island cargo and passenger services, the carrier also has a fleet of four ATR 42-500 turboprop planes, designed for smaller runways and hard-to-reach destinations.

Here’s a snapshot of Hawaiian Airlines’ fleet:

Aircraft Quantity
Airbus A330-200 24
Boeing 717-200 16
Airbus A321neo 10
ATR 42-500 4

The term “young fleet” is often used in the airline industry to refer to airlines that primarily use newer aircraft. Hawaiian Airlines can confidently claim this status, with an average fleet age of just 10.8 years. It’s a sign that this carrier is investing in your safety and comfort.

Each aircraft in Hawaiian Airlines’ fleet undergoes regular maintenance, ensuring it remains in line with safety standards. Also, constant upgrades to improve passenger experience reflect Hawaiian Airlines’ commitment to customer satisfaction. This sheds light on the standard of quality you can expect when flying with them.

Onboard Services and Amenities

Stepping aboard Hawaiian Airlines’ magnificent fleet, you’re immediately enveloped by an atmosphere of warm hospitality and modern amenities.

First off, Hawaiian Airlines prides itself on offering superior comfort during your flight. You’ll find ample legroom, with seats designed to provide a cozy, relaxing journey. For those looking for a premium touch, Extra Comfort and First-Class seating options offer enhanced amenities like priority boarding, extra legroom, lie-flat seats, and access to the airline’s Premier Club Lounge at select airports.

Next up – in-flight entertainment. On Airbus A330 flights, you’ll have your very own high-resolution touchscreen monitor offering a vast array of movies, TV shows, music, and games. On smaller aircraft like the Boeing 717-200 and Airbus A321neo, there’s a streaming service right to your personal device, ensuring you stay entertained throughout the journey. For power needs, USB ports are a standard feature in their seating. This means your devices won’t run out of power while you’re enjoying hours of entertainment.

Let’s spare a moment for food and beverages. As a passenger on Hawaiian Airlines, you’ll indulge in authentic Hawaiian meals curated by top chefs in Hawaii. For First Class and international flights, you’ll get a taste of Hawaii with complimentary meals and a selection of wine. Passengers on North America routes would relish their line of in-flight meals and beverages available at a reasonable cost.

And then there’s the unique island-influenced shopping. Hawaiian Airlines’ in-flight shopping delivers a variety of tax-free items you can purchase onboard. You can shop for exclusive Hawaiian-inspired items like jewelry, apparel, skincare products, and more. This well-rounded in-flight shopping experience will allow you to find perfect mementos from your trip or gifts for loved ones.

You’ll find Hawaiian Airlines does a phenomenal job in this regard, offering a lavishly immersive Hawaiian experience all while ensuring comfort, entertainment, and convenience are at the forefront of your flight.

Customer Reviews and Satisfaction

When it comes to selecting an airline for your travel, customer reviews and satisfaction scores can provide insightful perspectives. Hawaiian Airlines is no exception, and their customer testimonials often emphasize trust, quality of service, and satisfaction. Let’s investigate a little deeper.

Consistently, Hawaiian Airlines receives positive customer reviews. Most travelers appreciate the warm and friendly cabin crew who strive to provide a truly Hawaiian experience. Passengers rave about the airline’s food selection, which brings a taste of the islands to the skies. Others compliment the in-flight entertainment, citing a variety of options that cater to many interests.

Travelers also appreciate the ample legroom in both standard and Extra Comfort seats. The enhanced legroom in the Extra Comfort seating option speaks volumes about the airline’s commitment to passenger comfort. Frequent flyers also comment on the smooth check-in process, identifiable by its efficiency and the pleasant demeanor of the staff.

Importantly, the customers’ feedback portrays Hawaiian Airlines as an airline that prioritizes safety. Regular maintenance checks, professional cabin crew, and competent pilots are often highlighted in reviews, contributing to passengers’ sense of security and trust in the airline.

Hawaiian Airlines showcases a high satisfaction score on various customer review platforms. The airline records an impressive 4.0 out of 5 on AirlineQuality, demonstrating its commitment to delivering superior service.

Emphasizing these reviews, let’s take a look at this data:

Review Aspect Average Rating
Cabin crew service 4.2
In-flight entertainment 4.0
Food and beverages 4.1
Seat comfort 4.0
Value for Money 4.0

Review scores are subjective, based on individual experiences. But there’s no denying that Hawaiian Airlines stands as a reliable airline providing a delightful travel experience. It’s worth noting that your experience may differ, but the vast majority of passengers leave Hawaiian Airlines’ planes satisfied. That’s an assurance worth considering on your next travel adventure. Touching on these areas might just influence your choice to fly with Hawaiian Airlines.


You’ve seen the evidence. Hawaiian Airlines isn’t just a good choice, it’s a fantastic one. Their modern fleet offers top-notch amenities and their onboard services are second to none. With Extra Comfort and First-Class seating, you’ll experience superior comfort and ample legroom. Their in-flight entertainment, authentic Hawaiian meals, and island-inspired shopping make every flight a lavish Hawaiian experience. Customers rave about their warm cabin crew, tasty food, and smooth check-in process. That high satisfaction score isn’t just a number, it’s a testament to Hawaiian Airlines’ commitment to superior service. So, if you’re deciding on an airline, don’t just fly – soar with Hawaiian Airlines.

Frequently Asked Questions

Is Hawaiian Airlines a good choice for travelers?

Yes, Hawaiian Airlines is a commendable choice for travelers. They prioritize safety and customer service and provide a uniquely Hawaiian flying experience. Their modern fleet is equipped with high-resolution touchscreen monitors and USB ports.

What are the unique features of Hawaiian Airlines’ fleet and aircraft?

The aircrafts in the Hawaiian Airlines fleet are modern and fitted with amenities like high-resolution touchscreen monitors, USB ports, and in-flight entertainment systems, facilitating a comfortable and entertaining journey.

What are the comfort features in Hawaiian Airlines?

Hawaiian Airlines provides superior comfort with ample legroom, especially in their Extra Comfort and First-Class seating. They also offer a range of high-quality onboard services and amenities including cuisines by top chefs, island-inspired shopping, and an immersive Hawaiian experience.

How good is the customer service at Hawaiian Airlines?

Hawaiian Airlines takes great pride in its customer service. Feedback from passengers highlights the warm, friendly cabin crew, the efficient check-in process, and the exceptional range of in-flight amenities, including food and entertainment options.

How does Hawaiian Airlines rank in terms of customer satisfaction?

According to numerous customer review platforms, Hawaiian Airlines has garnered a high satisfaction score, which indicates a strong commitment to delivering optimal services to passengers.

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