Air France Special Assistance Requirements & How to Book?

Air France Special Assistance Services

When traveling, nothing’s more important than knowing your needs are catered for. Air France understands this, paying special attention to passengers who may require additional help. Let’s take a look at the services they provide under their special assistance.

First up, for passengers with reduced mobility. Air France ensures that all their flights are accessible for everyone. If you’re facing any mobility issues, making your way through large, busy airports can seem overwhelming. Don’t worry. They offer support right from the check-in process to boarding the plane, and even during transfers.

What about those of you who rely on service animals? Air France has got your covered. Their policies allow service animals on board, ensuring you’re not parted from your support companion during your journey. Make sure to let them know about your service animal while booking your flight.

For passengers who need medical assistance, Air France provides supplementary care as well. Whether you’ve got specific dietary needs, require oxygen during your flight, or need to travel with medical equipment, Air France accommodates these requests.

Finally, Air France hasn’t forgotten about elderly passengers & young flyers. If you’re traveling alone and above the age of 60, or if your kiddo is flying solo, you can opt for their accompaniment service providing care and safety from beginning to end.

Moving on, you might think: Great, but who can avail these services, and how do I book them? Read on to the next section, and you’ll get all the details you need to make your flying experience smooth and comfortable with Air France.

Eligibility for Special Assistance

Next, you’ll want to know who exactly qualifies for these special assistance services at Air France. The good news is, the airline has cast quite a broad net for eligibility, making its facilities accessible to a vast array of people.

Passengers with Reduced Mobility

To begin with, the foremost priority of Air France is the comfort and safety of passengers with reduced mobility. This includes individuals who have a limitation in their physical functionality, mobility, stamina, or any form of disability. And it’s not just about physical ailments. Even if a person’s disability is neurological, sensory, intellectual, or psychiatric, they qualify for assistance.

Elderly Passengers

For elderly passengers, navigating through the busy airport crowd can be a challenging job. Air France recognizes this and steps in to help their journey. Hence, if you’re an elderly passenger traveling alone, rest assured knowing that you will be taken care of.

Passengers with Medical Needs

Medical necessities are not discriminative, and Air France understands this. Any passenger with a medical need, be it a pregnant woman needing extra care, an individual with a health condition requiring constant monitoring, or someone needing a wheelchair for mobility, can avail of these services.

Accompaniment for Minors

If your child is flying alone, you don’t have to worry. Air France’s special assistance extends to include unaccompanied minors. Do note that certain age restrictions may apply, and not all flights allow unaccompanied minors.

Passengers with Service Animals

Last but not least, if you need a service animal for support, Air France accommodates this requirement too.

Now that you know your eligibility for special assistance services, let’s investigate into the booking process. Here, you’ll learn about the steps you need to take to ensure a smooth, worry-free travel experience with Air France. Stay tuned for this, as the procedure for booking special assistance services is just as important as knowing that you qualify for them.

Types of Special Assistance

Air France’s dedication to making travel accessible and comfortable is apparent in the variety of special assistance services they provide. Eligibility for these services isn’t limited to a certain group. Whether you require mobility assistance, are an elderly passenger, have service animals, or have a certain medical condition, Air France has catered to every need.

Mobility assistance with Air France extends beyond merely providing wheelchairs. They provide support from the start to the end of the journey, guaranteeing that you reach your destination with minimal hassle. You’ll appreciate the aid supplied for boarding, in-flight mobility, and disembarkation.

Besides, they do more than accommodate elderly travelers. By understanding the unique needs of elderly passengers, they have developed amenities and services designed to enhance the travel experience.

For those who rely on service animals, know that you won’t be left out. Air France allows such passengers to travel with their service animals in either the cabin or the hold, depending on the animal’s size and other factors.

Air France’s special assistance also caters to passengers with medical needs. If you’ve got a specific medical condition, they’ve got you covered. You must share detailed medical information ahead of time to make the necessary preparations for a smooth journey.

Beyond this, the airlines are committed to ensuring the safety of unaccompanied minors. This program includes supervised boarding, inflight services and supervision until the minor is handed over to the designated person at the final destination.

Through Air France’s flexible services, they’ve adopted an inclusive approach to air travel. Each element of their special assistance service shows their commitment to ensuring you have a smooth and pleasant trip, whatever the specific need might be. Now one question remains, how exactly do you get access to all these fantastic services? The following segment will shed light on how to book these services with Air France, outlining a step-to-step guide for your convenience.

How to Book Special Assistance

While Air France strives to accommodate all kinds of passenger needs, it’s essential for you to make necessary arrangements beforehand. Useful tip: inform Air France at least 48 hours before your departure. This gives the airline enough time to arrange things perfectly to meet your specific needs.

First, look at the option of booking assistance while making your flight reservations. After selecting your flight, when you reach the ‘Passenger Information’ page, incorporate the required special assistance.

If you’ve already booked your flight, there’s no need to worry. You can still request these special services. This is done by visiting the ‘My Bookings’ section on the Air France website. After locating your booking, click the ‘Passenger Info’ tab and find where to request the special services.

It’s crucial to be transparent about the nature of your special needs. This helps Air France arrange the suitable and appropriate assistance for you. For mobility assistance, specify if you need help with stairs, reaching your seat, or during evacuation. If you need special medical assistance, determine whether you’ll carry a personal oxygen concentrator or need one provided by the airline. Be clear about the weight and dimensions of your medical device, as well as the manufacturer and model. Each piece of information helps ensure that you receive exactly the service you need.

It’s also possible to book through Air France’s call centers or ticket offices if you prefer a more personal interaction or have complex requests. When booking special assistance for unaccompanied minors or using service animals on board, it might be optimal to opt for this method.

Remember! Ensure your confirmation email from Air France includes your special needs provisions. This email serves as proof that your request has been accepted and processed. With the above steps, booking special assistance should be a breeze.

In the next section, we’ll cover what you need to expect on your departure day once you’ve successfully booked your special assistance.

NOTE: Make sure you confirm with Air France before relying on any information. Regulations and procedures could slightly vary in some areas.

Additional Considerations

While you’ve done an excellent job securing special assistance, there’s more you need to know. Your travel day might entail a few extra steps. You shouldn’t fret though; it’s all part of ensuring a smooth journey with Air France.

First off, arrive at the airport early. Air France recommends that passengers requiring special assistance get to the airport at least two hours before domestic flights and three hours before international flights. This allows ample time for any last-minute assistance arrangements, getting through security, and reaching your gate.

In the hustle and bustle of the airport, it’s easy to feel overwhelmed—especially if it’s your first time flying with a disability. Air France has dedicated personnel to guide you through the entire process. From check-in to boarding, these assistants are there to provide support.

Throughout your journey, keep your special assistance confirmation emails and relevant medical documents handy. These can be crucial in communicating your requirements to the airline staff. It’s smart to have both physical and digital copies available.

What about on-board assistance? Well, Air France caters to a wide range of needs. Should you require assistance during the flight, it’s important to signal this to the attendants promptly. They’re trained to provide specific assistance—from helping with meals to ensuring a comfortable transition to and from your seat.

Finally, here’s a quick heads-up for those with mobility aids. If you’re flying with a wheelchair or other mobility aid, make sure it’s properly stored. Air France’s policy allows for specific types of mobility aids to be carried without affecting your baggage allowance. It’s best to confirm the terms and conditions involved in your specific case.

In essence, navigating the airport environment and ensuring a comfortable flight is a collaborative effort. Your meticulous preparation coupled with Air France’s commitment to special assistance can make your journey an enjoyable experience. Remember, every step you take in this direction is a stride towards more inclusive and accessible travel.

Stay tuned for the next section where we take an in-depth look at how Air France handles special assistance during layovers and connecting flights.


Booking special assistance with Air France is a straightforward process. It’s crucial to plan ahead and inform the airline about your needs at least 48 hours before your flight. You can request assistance during the flight booking process, through the “My Bookings” section on Air France’s website, or by contacting their call centers or ticket offices. Don’t forget to check your confirmation email for details about your special assistance provisions. Remember to arrive at the airport early and have your confirmation email and any necessary medical documents ready. Finally, be sure to signal your needs during the flight and store your mobility aids properly. Stay tuned for more insights on how Air France handles special assistance during layovers and connecting flights. Your journey with Air France can be as smooth as possible with the right preparation.

1. How can I book special assistance with Air France?

You can request special assistance during the flight reservation process or through the “My Bookings” section on the Air France website. Alternatively, you can contact Air France’s call centers or ticket offices.

2. How far in advance should I request special assistance?

You should inform Air France about your requirements at least 48 hours before departure to ensure appropriate arrangements can be made.

3. What information should I provide when booking special assistance?

Be upfront about your special needs, so the airline can ensure the right assistance. Additionally, ensure that your confirmation email includes these specific arrangements.

4. What should passengers requiring special assistance consider before the flight?

Arrive at the airport early, have your confirmation emails and any necessary medical documents handy, and prepare to signal the need for assistance during the flight. Remember to store your mobility aids properly.

5. Does Air France provide special assistance during layovers and connecting flights?

The article does not provide this information directly, but typically airlines coordinate assistance during transit. More details will be addressed in the subsequent sections of the full article.

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