Avianca Airline Cancellation and Refund Policy

Facing the unexpected can throw a wrench in your travel plans, but understanding Avianca Airline’s cancellation and refund policy helps you navigate changes with ease. Whether it’s a last-minute emergency or a simple change of heart, knowing your options is key.

You’ve booked your flight, but life’s unpredictability means you might need to cancel. Don’t worry; Avianca’s policies are designed to minimize the stress of altering your travel plans. Let’s jump into the essentials of canceling your flight and securing a refund with Avianca.

Avianca Airline Cancellation Policy

When you’re faced with unforeseen events that require you to cancel your flight, it’s crucial to understand Avianca’s cancellation policy. Avianca provides flexible options, but the policies vary depending on the fare type you’ve purchased and how close you are to the departure date.

For most tickets, Avianca allows you to cancel within 24 hours of booking without any penalty, as long as the reservation is made one week or more before the flight’s departure. This gives you a window to review other travel plans or unforeseen changes without the worry of a financial hit.

Flexibility for Unexpected Changes

Should you need to cancel beyond the initial grace period, the following rules generally apply:

  • Non-refundable tickets: These tickets are more restrictive. While Avianca typically does not offer a full refund, you may be able to receive a travel voucher or credit for future flights, minus any applicable cancellation fees.
  • Refundable tickets: If you’ve opted for a refundable ticket, you’re in luck. You can cancel your flight and receive a refund to the original form of payment, although some cancellation fees may still apply.
  • Award tickets: For flights booked with miles, cancellation policies will differ. Ensure you check the specific terms associated with your award ticket to understand the potential costs involved with cancellation.

Remember, the timing of your cancellation can affect the outcome. Cancellations made close to the departure date will typically incur steeper penalties. In some cases, if you don’t cancel before the check-in deadline, the ticket may not be eligible for any refund or credit.

Handling Fees and Procedures

The process for canceling a flight with Avianca is straightforward:

  1. Log into your account on the Avianca website.
  2. Select the trip you wish to cancel.
  3. Follow the prompts to process the cancellation.

Cancellation fees are subject to the conditions of your fare type and any applicable laws. For specific fees, refer to the fee structure listed on your ticket or Avianca’s official website. It’s wise to review these details before proceeding to avoid any unexpected charges.

Understanding Refund Options

When you’re faced with altering your travel plans, understanding your refund options with Avianca Airlines is crucial. Refundable fares present the simplest scenario: if your ticket is refundable, you’re typically eligible to get your money back to the original form of payment. But, it’s important to review the fare conditions linked to your ticket, as they spell out the precise refund terms.

For non-refundable tickets, don’t assume that your money is lost. You’re often entitled to a travel voucher or credit for future use. This ensures that your funds aren’t wasted but instead invested in your next journey. Avianca may offer such vouchers valid up to a year from the issue date, but check the exact expiration policy as it can vary.

To claim a refund or voucher, your cancellation should be processed before the flight’s departure. Delaying beyond this point might lead to forfeiture of any potential refund or credit. To initiate a refund, log in to your Avianca account, access your current bookings, and follow the prompts for flight cancellations.

The process for refund eligibility also differs for award tickets acquired through loyalty programs. Such tickets may offer different terms, and it’s best to consult the loyalty program’s policy. In some cases, you may regain your points or miles, less any applicable service charges.

Keep in mind that service fees and penalties may be subtracted from your refund depending on the fare’s rules and the timing of your cancellation. To ensure transparency and avoid surprises, here’s an outline of potential fees you might encounter:

Ticket Type Cancellation Fee
Refundable Low to none, depending on the fare rules
Non-refundable Varies, up to the total cost of the fare
Award tickets May incur a fee to re-deposit points

Remember, you can always reach out to Avianca’s customer support for clarification on refunds and to address specific concerns related to your ticket. Their team can provide personalized assistance, helping you navigate through any complexities.

Cancelling a Flight with Avianca

When you’re faced with the need to cancel your Avianca flight, knowing the correct steps can save you time and money. First, log in to your account on the Avianca website. Navigate to your itineraries or manage your booking section. Here, you’ll find your upcoming flights listed. Choose the flight you need to cancel and look for the cancel option, which should be clearly visible.

If you’re unable to cancel online, don’t hesitate to call Avianca’s customer service. Have your booking reference and personal details ready to expedite the process. Remember, the sooner you cancel, the better your chances are to qualify for a refund or credit.

Cancellation policies are strictly tied to the fare type. Examine your fare rules to understand the conditions attached to your ticket. If you’ve booked a flexible fare, you might be in luck with more lenient cancellation terms. But, if you’ve opted for a more economical option, prepare for stricter conditions.

  • Economy class tickets often come with steeper restrictions, where a significant portion of your fare may be non-refundable.
  • Business class tickets typically offer more flexibility, potentially allowing you to cancel with lesser fees or even no penalty.

Be aware of Avianca’s 24-hour cancellation policy which allows you to cancel a flight within 24 hours of booking, provided you booked at least seven days before your flight’s departure, usually without any penalties.

It’s also essential to understand the timeline for receiving refunds. Refunds to the original form of payment may take several billing cycles to appear. In contrast, travel vouchers or credits are usually processed more rapidly. Keep an eye on your email and Avianca account for notifications about the status of your refund or credit. Should you run into any roadblocks during cancellation, customer support is available to address your concerns. Reach out to them directly, explaining your situation and the solution you seek. They’ll guide you through any additional steps and provide information on any further documents you may need to submit.

Refund Request Process

When you’re ready to request a refund, Avianca’s process is relatively straightforward. Firstly, visit their official website and navigate to the ‘Manage Your Booking’ section. Enter your reservation code and last name to access your booking details. Look for the cancellation option and follow the prompts to cancel your flight. Once the cancellation is confirmed, the system will automatically determine if your ticket is eligible for a refund based on its fare rules.

Should you have any inquiries or need assistance, you’re encouraged to reach out to Avianca’s customer support. They can provide guidance and help ensure your request is processed correctly. Be prepared with your ticket information and any relevant documentation to streamline the support process.

Upon requesting a refund, you’ll need to fill out the required form with your personal and ticket information. Documentation may be required to substantiate the reason for your refund claim, especially in exceptional circumstances. Keep a copy of your completed form and any correspondence as a reference.

Refund approvals are subjected to the terms of the fare purchased. You should receive an acknowledgment of your refund request within a few days; but, the refund itself may take several billing cycles to appear on your original form of payment. For tickets purchased through third-party agencies, you must contact the agency directly for your refund process. The time frame and success of such refunds depend on the agency’s terms and conditions.

If your ticket was redeemed using loyalty program points, check with Avianca’s LifeMiles program about their specific refund practices for award tickets. This may follow a different process compared to standard ticket refunds.

The key to a hassle-free refund lies in understanding Avianca’s policy nuances and acting within the stipulated timelines. Patience and thorough documentation are your allies in ensuring a refund request is successful. Keep track of all your interactions and confirmations with Avianca, which may be required should issues arise during the refund process.

Exceptions and Conditions

While navigating Avianca’s cancellation and refund policy, you’ll encounter specific exceptions and conditions that may apply to your situation. Understanding these nuances ensures that you’re adequately prepared for any eventuality and can make informed decisions about your travel plans.

Force Majeure Events, such as weather disturbances or political instability, may necessitate flight cancellations by Avianca. In these cases, you’re typically entitled to a refund or rebooking without incurring any penalties. But, it’s vital to check whether your fare type is eligible for such concessions, as terms may vary.

If you find yourself unable to travel due to medical reasons, Avianca may consider medical waivers. You’ll need to provide documentation, such as a doctor’s note, to substantiate your inability to fly. Subject to verification, Avianca may offer refunds or the opportunity to rebook your flight to a later date.

  • Force Majeure exceptions
  • Medical waivers with documentation Promotional Tickets or those purchased during special sales may come with non-standard conditions. These fares often attract steep discounts but can also include strict no-refund clauses. Always review the specific conditions of promotional offers to avoid any surprises.

Sometimes, unexpected changes in visa policies or travel advisories can impact your plans. It’s advisable in these situations to contact Avianca’s customer service promptly to discuss your options and any possible exemptions to standard policy that may apply.

When traveling with infants or minors, additional conditions might influence your cancellation rights. It’s prudent to review policies related to child fares as they can differ from adult fares, especially in regard to refunds and rebookings.

Remember, the fine print of your ticket holds the key to unlocking a smooth cancellation or refund process. Regularly reviewing the ever-evolving travel regulations and Avianca’s policy updates will keep you a step ahead. If you’re in doubt or need clarification, reaching out directly to Avianca or consulting with a travel expert can provide the personalized guidance necessary to address your specific travel circumstances.


Navigating Avianca’s cancellation and refund policy doesn’t have to be a headache. By understanding the nuances of your ticket type and the timing of your cancellation you’re set up for a smoother experience. Remember to review the fine print and reach out for guidance if needed. Whether you’re eligible for a refund to your original payment method or a travel voucher for future use it’s all about being informed. So before you cancel take a moment to ensure you’re up to speed with the policy details—this knowledge is your ticket to a hassle-free travel adjustment with Avianca.

Frequently Asked Questions

What is Avianca’s cancellation policy?

Avianca’s cancellation policy offers flexibility but varies based on fare type and how close the cancellation is to the departure date. Timing affects refundability, with some tickets eligible for travel vouchers or credits.

Can I get a refund for my non-refundable Avianca ticket?

Non-refundable tickets are typically not eligible for a refund to the original payment form but may qualify for a travel voucher or credit towards future flights.

How do I cancel my flight on the Avianca website?

To cancel your flight, log in to your account on the Avianca website, locate your booking, and follow the prompts to process the cancellation.

Are there cancellation fees with Avianca?

Yes, cancellation fees depend on your ticket’s fare type and must adhere to applicable laws. It’s advisable to check the fee structure before canceling.

Will I get a refund for a refundable ticket?

Refundable tickets are eligible for a refund to the original form of payment, provided cancellation terms are met.

What should I do to ensure refund eligibility for my flight?

To ensure eligibility for a refund or credit, initiate the cancellation before the flight’s scheduled departure time.

How does Avianca handle award ticket cancellations?

Award ticket cancellations are subject to different terms, so it’s important to consult the loyalty program’s policy specific to the ticket.

What are the exceptions to Avianca’s cancellation and refund policy?

Exceptions include force majeure events, medical waivers, promotional tickets, changes in visa policies, travel advisories, and child fare policies. Understanding these conditions is crucial for a smooth cancellation or refund process.

Where can I get personalized guidance on Avianca cancellations?

For personalized guidance, contact Avianca directly or seek advice from a travel expert.

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